Hospitality Hacks Cornwall Awards 2019 winners

Congratulations to all of our winners and shortlisted companies. Cornish hospitality really came together to create an incredibly inspiring set of hacks that show what can be achieved when a little bit of innovation and desire to improve is applied.

Best marketing and promotions hack

  1. Karen, Chough Bakery – Pass the pasty!
  2. Sharon Spencer, So St Ives – Make an Easter egg hunt at your property
  3. Linsey Nathan, Mother Ivey’s Campsite – Cut out “Ivey” camper van
  4. WINNER: Adam Kesacoff, The Aussie Smoker – Understand your MVP
  5. Will Daniel, Beach at Bude – Wine tasting dinners

Best people motivation hack

  1. WINNER: Holli Pike, Inn Cornwall – Host “out” days for your staff
  2. Kirstie Dickson, Port Elliot House & Gardens – Call them “team” not “staff”
  3. Jodie, The Old Custom House and Cally Oyster Bar – Give your staff incentives (variety is key)
  4. Lowenna Pascoe, Beach Retreats – Annual employee surveys to listen to what your team wants
  5. Michelle Brown, Headland Hotel – Collaborate with your community

Best operations hack

  1. WINNER: Harry-James Smith, Dennis Cove Campsite – Buy your loo-roll today!
  2. Chelsea, Cavendish Coffee House – Next generation ideas
  3. Carole Richards, King Edward Mine Museum – Get in as a film location
  4. Gosel Tom-Baird, Cornish Tipi Holidays & Shepherd Huts – Repurpose land when it can’t be used
  5. Lowenna Pascoe, Beach Retreats – Give guests a relaxing and trouble free stay

Best kitchen and catering hack

  1. WINNER: Jade Phipps, Good Vibes Cafe – Waste not, want not
  2. Darren Broom, Nancarrow Farm – Charcoal bones
  3. Danielle Curtis, Una Kitchen – Open kitchen at Una Kitchen
  4. Katie Toogood, Barnaby’s Padstow – Menu glossary at Barnaby’s Padstow
  5. Katie Toogood, Prawn on the Lawn – Table cloths at Prawn on the Lawn

Best customer service hack

  1. Charmian Licsauer, Cornish Traditional Cottages – Super pet-friendly properties
  2. Lee Strickland, Cohort Hostel – Respond to emails quickly
  3. Philippa Snell, Cornish Gems – Welcome packs should be convenient
  4. WINNER: Adam Tomlinson, The Old Mill House – Forgotten essentials box
  5. Gemma Taylor, Duchy Holidays – Turn the heating on to get that 5* review

Best digital hack

  1. Rupert Cooper, Philleigh Cookery School – Star rating on Google
  2. Shane Chorley, Chorley’s – App it
  3. WINNER: Gosel Tom-Baird, Cornish Tipi Holidays & Shepherd Huts – Get your clients to advertise you
  4. Annette Mac Tacnish, Museum of Cornish Life – Travel in time
  5. Tori Russell, St Michael’s Hotel – Use an app to schedule gym classes

Most creative hack

  1. Linsey Nathan, Mother Ivey’s Bay – Photo competitions
  2. Elizabeth Harris, Boscrowan Farm – Greenery in every room
  3. WINNER: Taor Morris, Potluck Cornwall – Don’t do cold calls, cold Tweet
  4. Rona Amiss, Tregullas Farm – Farming is magic
  5. Graeme Holland, Pura Pressed – Plant-based raw desserts and treats

Most practical hack

  1. WINNER: J Bishop, The Mote – Limit and recycle your waste
  2. Nicola Cannon-Brookes, Beachpads – Personalised welcomes
  3. Mark Green, Lyonesse Guest House – Book selection for guests
  4. Kathy Manlove, Trewince Holiday Homes – Chalkboards for personalised messages
  5. Melissa Evans, The Basement – Separate menus for dietary requirements

Most popular hack

WINNER: Rona Amis, Tregullas Farm – Farming is magic!

Overall winner

WINNER: Adam Tomlinson, The Old Mill House – Forgotten essentials box

Stay tuned for our special Hospitality Hacks Awards Cornwall 2019 episode on the Cornwall Channel on Friday 22 March 2019 at 7pm and an upcoming “Book of Hacks”, showcasing the best of Cornish hospitality innovation.