Adam Kesacoff
Pitmaster, The Aussie Smoker
Be proactive after negative feedback

Be proactive after negative feedback

I heard that a group of people enjoyed our food but felt it could have been better. I knew one of the girls so sent an email with a “thanks for the feedback” along with a gift for those on her table to enjoy the food again with a guest at a special rate. Be proactive with feedback and gratitude to provide added value and get repeat business.