You do! Thank you to everyone who entered our awards programme. Entry is now closed, but we’d love it if you continued to share your best hacks. See below for a great range of hacks showcasing the small things people do to perfect processes, elevate experiences, and make their businesses better. Our winners can be found here.
Changing the way you do things, particularly within a hospitality business, is no easy effort – but you’re not alone. Join the Cornwall Hospitality Leaders Network (CHLN) to gain access to a wealth of knowledge. With around 100 business leaders and established links to high-profile industry players, the CHLN supports its members to unleash their potential.Enter your hack
Create a subsidised lunch menu for your staff
Make sure staff fit culturally into the business
You have the chance to be educated by your staff and customers every day.
Letting my staff see the company P&L sheet gives them a full understanding of the costs associated with doing business.
Keep up to date with apps and social media in order to promote your business and keep up to date with current trends!
Complaints are important to improve and to care from your customer
Make your staff feel secure by cutting zero hour contacts and introduce full time (even in off season)
Out days involving all staff lets them see where our produce comes from before we start our menus.
We are putting chalkboards in our lodges so housekeeping can leave a personalised message
Use the power of social sharing online promote your business, powered by your customers
Hire staff that are passionate about the brand and enjoy talking about the products
Build a relationship with the local community
It’s important to look after and listen to your staff properly so they are able to do their job
At the St Michaels Resort, we recently reopened the health club after an extensive refurbishment. To make booking classes more convenient for our customers, we started…
Getting on well with team members
Prioritise local events, especially if they are a favourite amongst the locals
What else can your business offer that is unique?
In my experience of working for a variety of successful businesses, I’ve seen managers and owners try to emulate other places but at the cost…
After beach cleans we give free cake and coffee
Changing language can be key to setting up the future sale of a business
Stay open and supply your local community
Be open to review/change your operations to improve your business
Prawn on the Lawn is a fully licensed fishmonger and restaurant in Padstow. Eating shellfish can, of course, be a messy business – so we…
Collaborate with your business neighbours
Beach Retreats each year produces a staff survey to monitor trends within the work place and find out how employees view the company.
Encourage customers to review on Google, as gold stars draw the eye when Googling and searching online.
Take time in hiring the right person for the position and the brand to make a great company culture
Put fresh flowers and greenery in every room. Lots of greenery, not too many flowers, works just as well and is cheaper!
If you look after your staff, your staff will look after your customers.
The Old Quay House is a boutique hotel and restaurant in Fowey. We are lucky enough to have a fantastic head chef, Richard Massey. Richard…
I work on a disused railway line. I have an old phone box and will be interviewing a driver, then I will use this recording…
Make sure the basics are set up to be efficient and save time i.e. use shortcuts on your keyboard!
Use other sectors websites to look for trends.
Create loyalty cards and offers to reward returning customers
Treat customers as you would like to be treated and provide great service
Excellent customer service is a main priority
Always offer great discounts for your local community – this small investment creates more business!
Grow your own fruit, vegetables and herbs.
Hire staff who’s focus is customer service and are able to represent the brand
We serve food but if the kitchen is closed, it’s BYOF (bring your own food)
Build a social media following and use it to promote your business
Have a diverse range of products on offer to cater all types of customers!
We have created a campervan cardboard model of “Ivey”, our branded split-screen VW camper.
Look for the next big trend in the hospitality industry – and introduce that into your business
I meet with every guest on arrival and give tailored tips and hints
Use WeTransfer for transferring large files for free!
Get names of children and dogs staying in your cottage and leave them a present.
Use your location to your advantage
All of our rooms include a book shelf with a good selection of paperbacks.
We have separate menus for specific dietary requirements i.e. vegan, dairy free, gluten free
Speak to your customers, know what they want and provide what they are asking for! Always chat to them with genuine care!
Research your competitors price list as a benchmark
Build a genuine rapport with your customers
We use photo competitions as they are a great way to obtain quality photography.
Invest in company culture for returns on a better business
We’re using leftovers to make dog biscuits, iced coffee and home brew beans.
Encourage feedback from customers for the best business improvements
Do an Easter egg hunt around your property at Easter.
We have a local legend, boxer, he’s 82 who works here and people always come just to see him.
Never refer to the company’s employees as “staff”, they are your team.
Go Green where possible
Think of other ways your business can serve the public
As described in the video, we’re turning animal bones into charcoal for cooking – creating less waste product and enhancing our nose-to-tail ethos.
Make the work environment a happy place by being flexible with staff needs
We have combined food with the fun activity of pottery painting
Respect for staff roles and responsibility is very important
Use local suppliers to support your neighbouring businesses
Listen to the needs of your local community and make positive environmental changes where possible
We make personalised cards with names and tailored welcome messages for particular guests to make them feel at home.
Get to know your customers and build a real connection with them
To engage people with the farm we have a blackboard that we update daily with what’s happening.
We listened to guest feedback to make welcome packs not only more luxurious, but more convenient.
We provide a “forgotten essentials” box in each of our guest bedrooms.
It’s important to create a valued company culture for staff to enjoy the working environment
Always put the customer first – what are they looking for and what can you do to solve this gap
We provide doggy bags for all customers that bring dogs
We make our fudge in front of people in the shop
Be open, every day. You never know who, how and what will come through the door.
We have a separate vegetarian fridge.
Always provide a 5* service to enhance the customer experience
We teamed up with a local business to coordinate supplies and delivery of up to 150 welcome packs a week.
My wife Erica bakes delicious lemon drizzle cakes for our guests to enjoy on arrival.
Make sure you know your USP and stand out from the crowd
Our day starts walking Cornwall, we have selected a few different locations in North Cornwall for you to walk Cornwall, have a fresh pasty and…
We create mind-blowing, plant-based desserts and treats including cheesecakes, cakes and slices.
Invest time in your staff and your loyal customers
Consistent food quality is everything
Give out free samples to promote the business and to test what customers like
We always think about our customers’ needs to make their stay as simple and enjoyable as possible.
Use a digital communication platform to share information amongst colleagues
We created Martha’s Orchard-branded “bee friendly” seed packs – encouraging guests to take our “values” as well as our “brand” home with them.
Hire people who are passionate about the business
We serve Cornish cream tea on arrival for our guests
Speak to your customers – don’t rely on a machine
Provide high quality linen and bedding to give guests a good night sleep.
Re-purpose space to your business advantage
We provide a “top ten” list of things to do/places to see for our guests.
The Beach at Bude is hosting five wine tasting dinners throughout the year in collaboration with its wine supplier.
Creating a warm atmosphere for your customers will make a big difference
Provide the highest quality food to get customers wanting more and coming back
Use positive language to increase customer experience
Engage with your audience quickly and regularly so you can create a rapport with customers
Think about the overall experience for your visitor from the first interaction to potential follow up opportunities.
Use Unfold to stay on brand and consistent with Instagram.
Provide guests with super pet friendly properties
Be creative with your waste – the bin is not always the final destination
Communication is important – make sure you can stay connected even in poor signalled areas
Collaborate with local schools and colleges and partner with careers-related organisations
Employ volunteers as there is a lot to learn from them
We check everything is ready – from the heating being at the right temperature to the appliances all working properly.
A good strong, loyal team is led by a great manager
Listen to your community for feedback
Letting team members have ‘their thing’. This means allowing us to explore areas of the business we’re interested in, and giving us the confidence and…
Treat your staff well, they will then be the smiley face of your business and spread the love of your business.
Quality over quantity – make sure you have maintain the quality of your service
Identity your USP and promote it
A great picture will go a long way
Collaborate with younger customers as a form of market research
When starting out or any time really, understanding your MVP (minimum viable product) is essential.
Utilise online platforms such as Whatsapp, Facetime etc to connect with colleagues
Employ the right people for the job and train them in their field to do the best job
Barnaby’s is a cosy, relaxed restaurant situated in the heart of Padstow in a former Victorian tearoom. Our menu is built around sharing, and we…
At Una Kitchen – part of Una St Ives – we recently changed our restaurant’s layout to create an ‘open kitchen’. As well as creating…
Spend time with your staff to understand what improvements can be made in the business
Be proactive with feedback and gratitude to provide added value and get repeat business.
Reply to email enquiries as fast as possible (within one hour) even if it’s just to acknowledge the email and say you’ll reply later.
Some forward-thinking around the purchasing of vital business consumables freed up funds to invest in a bigger project that meant we could stay open later…
Invest in your business for a beneficial return
Through the powers of Twitter, and using the term “Coming to Cornwall” in the search box in 2013, I came across a gentleman that my…
Each month offer your staff a variety of incentives to drive motivation and keep up moral
Pay above the minimum wage – show you value your staff
Make sure you are using your cafe/business space to maximise profitability!
We love to use our imagination and our staff’s talents to make the cafe a lovely space.
At Good Vibes cafe most of our staff are trained to work both front of house and in the kitchen.
Boost posts that have already received more attention than others.
Not having food in our cinema helps cut costs and customers appreciate this and give us great feed back.
We take on our difficult guests and I challenge staff to turn them round by the end of their stay.
Offering a 25% discount for people who bring re-usable containers for take away in promotes sustainability and increases profits.
When Beach Retreats surveyed our guests in 2017 for their favourite beach, thousands voted and chose 79 beaches around the Cornish coastline. It was a…
Employ from all over the world for a breadth of experience
Collaborate with other businesses to promote your own
Give customers time to talk to you and engage.
We’re providing the tools necessary for staff to spend more time with customers, and less hiding behind a counter or till.
Provide customers with discounts with a value that equates to something significant in real terms.
Hire a team of people who are passionate about the product – it’ll sell itself!