You do! Thank you to everyone who entered our awards programme. Entry is now closed. See below for a great range of hacks showcasing the small things people do to perfect processes, elevate experiences, and make their businesses better.
Cornish hospitality – the difference is youEnter your hack
Encourage customers to review on Google, as gold stars draw the eye when Googling and searching online.
We have combined food with the fun activity of pottery painting
Give out free samples to promote the business and to test what customers like
Collaborate with local schools and colleges and partner with careers-related organisations
After beach cleans we give free cake and coffee
Create loyalty cards and offers to reward returning customers
Employ the right people for the job and train them in their field to do the best job
A good strong, loyal team is led by a great manager
Our day starts walking Cornwall, we have selected a few different locations in North Cornwall for you to walk Cornwall, have a fresh pasty and…
Keep up to date with apps and social media in order to promote your business and keep up to date with current trends!
Communication is important – make sure you can stay connected even in poor signalled areas
Take time in hiring the right person for the position and the brand to make a great company culture
We always think about our customers’ needs to make their stay as simple and enjoyable as possible.
We serve food but if the kitchen is closed, it’s BYOF (bring your own food)
We have created a campervan cardboard model of “Ivey”, our branded split-screen VW camper.
At Una Kitchen – part of Una St Ives – we recently changed our restaurant’s layout to create an ‘open kitchen’. As well as creating…
Consistent food quality is everything
Respect for staff roles and responsibility is very important
All of our rooms include a book shelf with a good selection of paperbacks.
We have a separate vegetarian fridge.
What else can your business offer that is unique?
Offering a 25% discount for people who bring re-usable containers for take away in promotes sustainability and increases profits.
Be open to review/change your operations to improve your business
Do an Easter egg hunt around your property at Easter.
Use other sectors websites to look for trends.
Have a diverse range of products on offer to cater all types of customers!
Boost posts that have already received more attention than others.
Some forward-thinking around the purchasing of vital business consumables freed up funds to invest in a bigger project that meant we could stay open later…
Think of other ways your business can serve the public
Pay above the minimum wage – show you value your staff
Prawn on the Lawn is a fully licensed fishmonger and restaurant in Padstow. Eating shellfish can, of course, be a messy business – so we…
Re-purpose space to your business advantage
The Beach at Bude is hosting five wine tasting dinners throughout the year in collaboration with its wine supplier.
The Old Quay House is a boutique hotel and restaurant in Fowey. We are lucky enough to have a fantastic head chef, Richard Massey. Richard…
Make sure the basics are set up to be efficient and save time i.e. use shortcuts on your keyboard!
I work on a disused railway line. I have an old phone box and will be interviewing a driver, then I will use this recording…
Engage with your audience quickly and regularly so you can create a rapport with customers
Make your staff feel secure by cutting zero hour contacts and introduce full time (even in off season)
Look for the next big trend in the hospitality industry – and introduce that into your business
Barnaby’s is a cosy, relaxed restaurant situated in the heart of Padstow in a former Victorian tearoom. Our menu is built around sharing, and we…
We create mind-blowing, plant-based desserts and treats including cheesecakes, cakes and slices.
It’s important to create a valued company culture for staff to enjoy the working environment
Not having food in our cinema helps cut costs and customers appreciate this and give us great feed back.
We serve Cornish cream tea on arrival for our guests
In my experience of working for a variety of successful businesses, I’ve seen managers and owners try to emulate other places but at the cost…
Give customers time to talk to you and engage.
We check everything is ready – from the heating being at the right temperature to the appliances all working properly.
Quality over quantity – make sure you have maintain the quality of your service
Use a digital communication platform to share information amongst colleagues
I meet with every guest on arrival and give tailored tips and hints
Letting my staff see the company P&L sheet gives them a full understanding of the costs associated with doing business.
We are putting chalkboards in our lodges so housekeeping can leave a personalised message
Changing language can be key to setting up the future sale of a business
Provide customers with discounts with a value that equates to something significant in real terms.
My wife Erica bakes delicious lemon drizzle cakes for our guests to enjoy on arrival.
We provide a “forgotten essentials” box in each of our guest bedrooms.
Spend time with your staff to understand what improvements can be made in the business
Prioritise local events, especially if they are a favourite amongst the locals
Reply to email enquiries as fast as possible (within one hour) even if it’s just to acknowledge the email and say you’ll reply later.
Getting on well with team members
Listen to the needs of your local community and make positive environmental changes where possible
Utilise online platforms such as Whatsapp, Facetime etc to connect with colleagues
Make sure you are using your cafe/business space to maximise profitability!
Use your location to your advantage
Collaborate with younger customers as a form of market research
Grow your own fruit, vegetables and herbs.
Treat customers as you would like to be treated and provide great service
Get names of children and dogs staying in your cottage and leave them a present.
Provide high quality linen and bedding to give guests a good night sleep.
Hire staff that are passionate about the brand and enjoy talking about the products
Hire people who are passionate about the business
Be proactive with feedback and gratitude to provide added value and get repeat business.
Letting team members have ‘their thing’. This means allowing us to explore areas of the business we’re interested in, and giving us the confidence and…
Employ from all over the world for a breadth of experience
We make sure we meet and greet all guests either on arrival day or very soon after.
We created Martha’s Orchard-branded “bee friendly” seed packs – encouraging guests to take our “values” as well as our “brand” home with them.
Employ volunteers as there is a lot to learn from them
If you look after your staff, your staff will look after your customers.
Excellent customer service is a main priority
Make sure staff fit culturally into the business
Build a genuine rapport with your customers
Stay open and supply your local community
Encourage feedback from customers for the best business improvements
Collaborate with other businesses to promote your own
It’s important to look after and listen to your staff properly so they are able to do their job
Make sure you know your USP and stand out from the crowd
Speak to your customers, know what they want and provide what they are asking for! Always chat to them with genuine care!
Use the power of social sharing online promote your business, powered by your customers
We take on our difficult guests and I challenge staff to turn them round by the end of their stay.
Build a social media following and use it to promote your business
Treat your staff well, they will then be the smiley face of your business and spread the love of your business.
Be creative with your waste – the bin is not always the final destination
Always offer great discounts for your local community – this small investment creates more business!
Hire a team of people who are passionate about the product – it’ll sell itself!
Out days involving all staff lets them see where our produce comes from before we start our menus.
We teamed up with a local business to coordinate supplies and delivery of up to 150 welcome packs a week.
Use WeTransfer for transferring large files for free!
Go Green where possible
Put fresh flowers and greenery in every room. Lots of greenery, not too many flowers, works just as well and is cheaper!
Invest in company culture for returns on a better business
Think about the overall experience for your visitor from the first interaction to potential follow up opportunities.
Through the powers of Twitter, and using the term “Coming to Cornwall” in the search box in 2013, I came across a gentleman that my…
Provide the highest quality food to get customers wanting more and coming back
Identity your USP and promote it
Use positive language to increase customer experience
Hire staff who’s focus is customer service and are able to represent the brand
Create a subsidised lunch menu for your staff
We provide a “top ten” list of things to do/places to see for our guests.
We make personalised cards with names and tailored welcome messages for particular guests to make them feel at home.
As described in the video, we’re turning animal bones into charcoal for cooking – creating less waste product and enhancing our nose-to-tail ethos.
We have separate menus for specific dietary requirements i.e. vegan, dairy free, gluten free
Always put the customer first – what are they looking for and what can you do to solve this gap
When Beach Retreats surveyed our guests in 2017 for their favourite beach, thousands voted and chose 79 beaches around the Cornish coastline. It was a…
Collaborate with your business neighbours
Build a relationship with the local community
We have a local legend, boxer, he’s 82 who works here and people always come just to see him.
We use photo competitions as they are a great way to obtain quality photography.
Get to know your customers and build a real connection with them
Beach Retreats each year produces a staff survey to monitor trends within the work place and find out how employees view the company.
Each month offer your staff a variety of incentives to drive motivation and keep up moral
Make the work environment a happy place by being flexible with staff needs
Complaints are important to improve and to care from your customer
We’re providing the tools necessary for staff to spend more time with customers, and less hiding behind a counter or till.
We’re using leftovers to make dog biscuits, iced coffee and home brew beans.
A great picture will go a long way
Be open, every day. You never know who, how and what will come through the door.
When starting out or any time really, understanding your MVP (minimum viable product) is essential.
We love to use our imagination and our staff’s talents to make the cafe a lovely space.
Invest time in your staff and your loyal customers
At Good Vibes cafe most of our staff are trained to work both front of house and in the kitchen.
We provide doggy bags for all customers that bring dogs
We listened to guest feedback to make welcome packs not only more luxurious, but more convenient.
Use Unfold to stay on brand and consistent with Instagram.
We make our fudge in front of people in the shop
Provide guests with super pet friendly properties
Always provide a 5* service to enhance the customer experience
Research your competitors price list as a benchmark
You have the chance to be educated by your staff and customers every day.
Listen to your community for feedback
Invest in your business for a beneficial return
Speak to your customers – don’t rely on a machine
At the St Michaels Resort, we recently reopened the health club after an extensive refurbishment. To make booking classes more convenient for our customers, we started…
Creating a warm atmosphere for your customers will make a big difference
Never refer to the company’s employees as “staff”, they are your team.
To engage people with the farm we have a blackboard that we update daily with what’s happening.